NETGEAR Nighthawk Whole Home Mesh WiFi 6 System (MK62) – AX1800 router with 1 satellite extender, coverage up to 3,000 sq. ft. and 25+ devices

Awesome, easy wifi
Very easy setup and instructions included in the process. Even though I work in the IT industry and know how to setup a full network this process was seamless and very straightforward. Awesome product and looks super cool as well.

I Had to Pay to Return a Faulty Device
Summary:1. If your gear stops working you have to pay to ship back gear that is faulty even though it isn’t your fault2. They replace faulty gear with refurbished gear, not new gear. How long will it work this time?3. They don’t send you a power cord and expect you to buy a new one, despite already spending money on shipping the faulty device in the first place. How am I to test this gear that was sent to me without power?4. They will have you spend hours “troubleshooting” the faulty device and have you repeat things until you tell them enough is enough.5. Warranty is only 90 days on this product, and after 90 days you have to pay a subscription in order to talk to technical support.6. Don’t do it, it’s not worth the hassle.The details about my experience:I purchased the Nighthawk system that came with 2 satellites per a recommendation from a friend who works in the networking industry. The system worked so well that I decided to add on another satellite for a blind spot that I had on my Ring system. The satellite worked for 2 months then all of a sudden got stuck in a loop cycle trying to connect. I went on to Reddit to try to figure out what I could do. I spent 2 hours following different suggestions then gave up and called Netgear customer service the next day. I humored the representative because I know they have a script to follow but he had me do everything I already tried. After 2 hours with him I had to put my foot down and said that I wasn’t going to waste any more time on a clearly faulty unit. He got me set up to do an exchange. Tell me why I had to pay my own money to return a product that stopped working that was still under warranty? I shrugged that idea off and mailed it off anyway. When I got my replacement it was not a new one but a refurbished one, most companies will replace a nonfunctioning product with a new one, but again as long as it works, whatever. They sent me no power cord. I called back customer service and they said there was nothing they could do and told me I had to buy a power cord because I accidentally sent my power cord to them. He said there was no way to track where my power cord was because he didn’t know where it was sent. I had the address and he still refused to help me. Netgear wants you to pay for their mistakes on faulty gear and refuses to make things right. Invest into a better system and a better company. Also I found out that after 90 days from your purchase you have to pay for technical support and you cannot replace any non functioning gear. Not even a year warranty!

When the mesh is working it’s fine. But when the system goes down it’s very time consuming to reset and then the satellite unit doesn’t always want to be found. Hence I would not rush out an buy this unit again. And of course there is no hard copy instructions as is the case with so many electronics these days you have to go to manufactures website and sift through/try to find troubleshooting/issues. Finally went back to my ole trusty Airport.

This device works well and turned out to be the perfect solution for weak signal spots in my condo. However, the state of the packaging combined with the fact that the device serial number had already been resistered with netgear, indicates this seller is deceitful and possibly fraudulent. When you advertise and charge for a brand new product, that is exactly what your customers should receive. Beware when buying from toyripple.