Amazon eero 6 mesh wifi system – Supports internet plans up to 500 Mbps, Coverage up to 3,000 sq. ft., Connect 75+ devices, 2-pack (1 router + 1 extender)

One of the best Wifi6 systems around so far!
I originally had a Google Wifi (wifi5) and it was time to consider for an upgrade as I felt like I was needing to add more access points to maintain the speed around the house. I tried quite a variety of wifi6 brands (Tplink deco, and Netgear nighthhawk) and they all had their shortcomings and I was not going to pay $299 for the new Nest Wifi 6E, so as my last resort I said let me try the Eero since already being in the Amazon echo system. I was quite shocked how easy it was to set this up, and I love the clean lines and size of the units as you can display them on any counter or hide them if you don’t want to see it. The app was quite easy on the eyes and gives you features that are important. I didn’t really have a need to for their “subscription” features as I was just looking for a Wifi6 system that was reliable and gave me good coverage. With this system to cover about (1400 sq ft) I only needed a router + repeater (which claims to cover up to 3000 sq ft) which pretty much doubled my speeds that I was getting before in every area of the home. Imagine with Google Wifi I needed (3) of them just to keep up with coverage. I had issues with some older devices that only work with 2.4 Ghz, but the app under “troubleshooting” has a feature where you can “pause” 5 Ghz so you can give your legacy device a chance to connect with 2.4 Ghz first and then once connected resume 5 Ghz features. The ones I got were “dual band” which honestly was enough for me. If you can afford it, go for the “tri band” which gives you that extra channel so the units have a dedicated channel to communicate with one another. I mean for a 1400 sq ft, a dual band system works perfectly fine, but if you go larger square footage or a lot of dead zones is when you might consider tri-band. Again Eero is not meant for “advanced” users, so if you are looking to tweak or do extra things out of the ordinary of the normal use look at TP-Link or Asus, but this just works if you want something that you hook up and works very reliably. I have not needed to reach out to support yet so I can’t vouch for that, but whenever I had glitches here and there I was able to figure it out myself by rebooting the router or googling for additional features to enable.

Ongoing issues with device- unreliable & customer service was terrible- very disappointed
***Edited to reflect experience after issues with the Eero. After speaking with the terrible man with customer service, he did help resolve the issue & we have not had any issues since customer service walked me through resetting everything. I am happy with the Eero. But the customer service experience was still a very bad one.I was so happy when we received the Eero, it’s sleek & pretty & worked well too… for the first 2 weeks. We decided on the mesh system since we have a wing of the house that is far away & it was not getting any internet signal but the Eero took care of that with the 2nd device & the signal in that wing was strong. We were thrilled that the other wing of the house now was connected. But after 2 weeks, the entire system kept going on & off, on & off. I spoke with Spectrum our cable provider first convinced it was an issue with our cable service since the Eero was brand new. Spectrum confirmed that the signals were not as good as they could be so they sent out a technician who trouble shot & then our internet worked again for a few days. Issues again so we would reboot & it would work for a couple hours & then repeat the same problem. I spoke to Spectrum again & they sent another technician out. The 2nd technician went so far as to put in new lines to the house since he said there could be problem there, he was nice enough to work on this for a good 2 hrs & then said that there might be a problem with some part on the top of some tower so he had a truck come out & change that out. All of this while I’m telling them that it isn’t a problem with the router since the router works when the cable works. Again, everything worked for another 3-4 days & then out again. 3rd technician came out & confirms all signals are good & that there is nothing more they can do so it’s got to be the router so he leaves a Spectrum router & has the Eero go through the spectrum router. He said if it fails in the next 48 hrs it’s the Eero. Within 48 hrs, everything stops working again & I did what the last technician instructed me to do & disconnected the Eero all together. The technician had me only use their Spectrum router & everything worked. So the problem was definitely the router. Now it could have been the internet service provider as well & the Eero may need to have been rebooted etc so I called in to customer service to make this thing work since again, I want this thing to work. Otherwise we have a problem with the wing that needs a boost & no booster we have used has worked in the past. Only the Eero has worked. The guy on customer service had to be one of the rudest men I have ever spoken with on the phone. I understand that not all representatives are indicative of the type of service you will get but I suffered with his condescension since I need this thing to work & I had already put in so much time. When I asked him at the end if I run into this problem again how to get a new system. He flatly said that is not possible. So it seems I will have to just pray that this thing does not keep having this problem. It’s been just over 30 days since I bought this thing so outside the return window. The reason for my 1 star is the fact that this thing has caused us insane headaches for several weeks, everyone works from home now & needs reliable internet! can you imagine the frustration? & then the rude customer service when I called to get assistance & do add insult to injury the fact that I can’t get a replacement. I wasn’t even asking to return. I would not recommend this at all & I would look into another mesh system that has a better return or replacement policy since I understand there are lemons out there which is why I am so irritated that they just won’t replace it with a new one since it seems I got a dud.