ARRIS SURFboard SVG2482AC DOCSIS 3.0 Cable Modem & AC2350 Wi-Fi Router , Comcast Xfinity Internet & Voice , Four 1 Gbps Ports , 2 Telephony Ports for Digital Voice , Up to 800 Mbps
Original price was: $199.99.$156.15Current price is: $156.15.
Price: $199.99 - $156.15
(as of Jan 31, 2025 12:34:30 UTC – Details)
Our leadership in video and broadband technology and services, combined with our dedication to close collaboration with our customers, allows us to continually stay ahead of the curve and innovate what’s next. ARRIS is relentless in our focus to deliver strong results for our customers and our shareholders, and we do so in a forthright and ethical manner. ARRIS delivers a 70-year legacy of innovation. ARRIS invented digital TV & brought wireless internet into the home with the first cable modem gateway. We have a long track record of creating game-changing technology. We’re the same company that the world’s leading service providers choose to connect millions of people around the world to the internet – we’re powering the digital world. ARRIS is at the center of a new era of entertainment and communication that unites our vision and technological leadership with our customers’ evolving needs to help transform the way that millions of people around the world connect to the internet and consume content. With the ARRIS SURFboard SVG2482AC Wi-Fi Cable Modem, you will increase your network capability and get faster streaming and downloading throughout your home. From a trusted brand with over 260 million modems sold and growing. Get high speeds, better coverage, and a two-in-one product!
A Trusted Name in Home Connectivity: Get high speeds, better coverage, and a two-in-one product! With the ARRIS SURFboard SVG2482AC Wi-Fi Cable Modem, you will increase your network capability and get faster streaming and downloading throughout your home. From a trusted brand with over 260 million modems sold and growing.
Save Money: Own your modem and save. Reduce your cable bill up to $168 dollars per year in cable modem rental fees. For use with Xfinity Internet & Voice Service.
Modem Technology: DOCSIS 3.0 Cable Modem with AC2350 Wi-Fi Router that delivers high speed internet to your home devices.
Simple and Secure Set-up: Just plug-in, download the SURFboard Central App, and follow the step-by-step intrstuctions to activate the modem, set-up and customize your Wi-Fi network, and add devices to your home network! Once setup is complete, the app provides real-time monitoring of the devices on your network, enhanced parental controls like setting time limits and pausing internet and much more.
Compatibility: The SURFboard SVG2482AC is compatible with Xfinity Internet & Voice service and is approved for cable internet speed plans up to 800 Mbps.
Customers say
Customers find the networking router functional and easy to set up. They appreciate its strong WiFi signal and value for money. However, some customers have issues with their internet connection. Opinions vary on speed, compatibility, and reliability.
AI-generated from the text of customer reviews
4 reviews for ARRIS SURFboard SVG2482AC DOCSIS 3.0 Cable Modem & AC2350 Wi-Fi Router , Comcast Xfinity Internet & Voice , Four 1 Gbps Ports , 2 Telephony Ports for Digital Voice , Up to 800 Mbps
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Original price was: $199.99.$156.15Current price is: $156.15.
Kindle Customer –
Great Product, especially if you Follow the written Installation Instructions (Don’t call Comcast for Setup!)
This is a good product and the price isn’t bad if you really need both an Xfinity cable modem and a high capacity router. This is one of only two models that Xfinity recommends for 400 Mbps internet connections that work with Xfinity’s VOIP landline telephone service. These are the fastest cable modems that work with Xfinity’s VOIP system. And this was the less expensive option (although looking back it might have been worth spending more to get the other choice (a Netgear model) just because of the color. This is the only white device on my computer desk and it really sticks out (LOL).According to at least one of the tech support people I talked to, a lot of people don’t actually upgrade to a VOIP compatible modem. If they have a working VOIP modem they can keep using it for phone service, while transferring their internet connection to a faster, Non-VOIP cable modem. I didn’t test this, but if it’s true it means that you can get a Gbps capable DOCSIS 3.1 modem / router and instead of this unit. I don’t think I could have saved much money by doing this, but you might be able to. Clearly there are a lot more cable modems to choose from if you don’t need them to be Xfinity VOIP capable, so I would recommend you consider this before you buy.But if you do buy this unit with the intention of using it for VOIP with Xfinity, PLEASE, PLEASE, PLEASE DO NOT CALL XFINITY TECH SUPPORT TO HELP WITH THE INITIAL SETUP OF THIS DEVICE!It comes with an excellent set of Quick Start instructions that can prevent you from doing what I did, which is spend over an hour frustrating Comcast Agents and Tech support people on the phone trying to get it all set up in one step. It just isn’t set up to do that.As per the Quick Start Guide, you start the setup by connecting your coaxial cable and either an Ethernet (preferred) or wireless connection to the modem from a PC, Mac, Laptop, or similar device with web access. When you boot up the modem it automatically configures itself to go online and prepare itself for activation by Comcast. Crucially this step takes 5-10 minutes and has to be completed BEFORE you can register it for your account. Trying to start with the registration on the phone resulted in a bunch of frustration as the constant reboots ordered by Comcast messed up the software that the modem was trying to run to set itself up. Then, as per the Quick Start Guide, you can go online and use the http://www.xfinity.com/activate web site to both register the modem to your account, and set up the SSID you and password you want to use, ideally the one you already used before the upgrade. This automatically sets up the 2.4 and 5 Ghz bands to work off the same login and to switch automatically. Only after doing this do you want to mess with the VOIP settings, which has to be done by phone. The Quick Start Instructions give you a special number (1-855-652-3446) that apparently connects you to the tiny subset of Comcast techies that know how to transfer your VOIP service to this modem.I ignored these instructions and tried to let Comcast handle the installation over the phone. The result was over an our spent with various techs trying to intervene in the process before the modem was ready for the next step. I wasted everybody’s time and effort. In the end, the modem itself had to take over and fix the installation after the tech guys had succeeded in setting up the VOIP and making it impossible for me to connect to the internet. Basically the modem had to go through it’s initial setup protocol again AFTER it had been connected to my account and VOIP service. And when I finally got back online, the modem itself brought up an Arris webpage where I was prompted to complete the WiFi setup by designating a custom SSID and Password, which I SHOULD have done during the registration process had I followed the instruction.In the final analysis it’s pretty impressive that no matter how much you try to interfere with the setup process, Arris has this set up so that you will succeed under the power of it’s own software.My advice, however, is to trust the Quick Start Guide and follow the steps they suggest. Start with the automatic modem setup using a connected device, then do the Xfinity activation online, and then call the special number for the VOIP setup.Or, if you already have an Xfinity VOIP modem, you can apparently let that handle the VOIP and use this for the Ethernet and WiFi connections. I didn’t test this, but it is what I heard from Tech Support.All in all this is a very solid piece of equipment and its good to know that it will complete the install even if you do your best to mess it up. I am getting all of the performance that is advertised now that everything is connected correctly.The only reason I hesitated to give this product 5 stars is that
D –
LOVE this router/modem combo!
A funny backround story on why I needed to replace my router:I’ve had my old router for 4 years, which was the same model as this. I never had a single issue with it & absolutely loved it, until a dog I was pet sitting for decided to lift his leg & pee on it. My young dog then followed suit & pee’d on it, as well. Right in front of my eyes the router shorted out & that was thatI ordered an Amazon certified ,used, refurbished SJ model which took a week to receive (per the arrival date), then I sat on the phone for over 8 hrs. between Xfinity & Arris over a course of 5 days, only to be told it was a factory defective router.Finally, after yet a 2nd return, I came across my old SV model refurbished. The set up was a breeze & done within 10-15 mins. It works just as beautifully & smoothly as my old one did.A week & so far so good. I did have to reset it once, but I’m assuming it had to do with the new wifi surveillance cameras I just put in. Everything is back to normal again. I’ll update if any issues arise.
thatguy –
Saved my dad some money
Worked well and was fairly easy to install, did not need to even call the ISP. Saved my dad the rental fee which was a total ripofd
Tiger –
An Hour of Pain for Lifetime Rental Savings, & Functions Perfectly
Like most, I rented my combined cable modem + WiFi router from Comcast, another Arris model, for over 6 years at $10-$13 per month at a cost of up to $936 until I finally returned my rental after replacing it with this modem and my own WiFi router. For the longest time the available models with voice were very limited, until I found this one. I personally want to separate the components of Cable Modem from WiFi because WiFi evolves much faster than the cable modem aspects, and WiFi seems to break or become unreliable faster. Now I can just upgrade or replace just the faulty components going forward. I had already been through two models of renting the Arris cable modem + WiFi router (802.11g, then 802.11ac) because the WiFi eventually gave out. Even on the 802.11ac model I already added my own WiFi router because it too became unreliable for WiFi. While rented, Comcast replaces for free (other than the $936 I paid them monthly), but I can pick the best gaming or streaming routers from the most reliable brands of my own choosing if I like if they are separate. To be fair, I have a ton of Alexa devices, WiFi outlets / switches / bulbs which likely led to my WiFi problems, but work fine on my own separate WiFi routers (I actually have 3 — Asus (my workhorse), Netgear (gaming), & AmpliFi (easy & pretty)).I picked this cable modem (SBV3202) because:(1) It is just the cable modem + telephone (keeps WiFi separate).(2) it offers the maximum downstream & upstream channels (32 x 8) available to me right now, versus a lot of 24 x 8 models and others with more limited DOCSIS speeds.(3) It is certified to work with my Comcast Xfinity internet & phone service.(4) DOCSIS 3.0 and up to 1.4 Gbps, and will be a very long time before I have actual internet service that fast, and although a newer DOCSIS standard is arriving, this is very current and I believe will last a very long time without envy.(5) It is one of only a few options available to buy instead of leasing for Comcast service.SETUP & ACTIVATION:Setup is actually very easy. Just unplug the other one, plug this one in its place, and get ready to spend an hour with Comcast customer service to activate it, likely with 3 different support people. Just be patient and nice, and you’ll get through it. Meanwhile you will not have internet or home phone, so make sure you have cell service & your account info. The manual has a label with the S/N & MAC addresses right on it for easy reference (MTA MAC for phone, HFC MAC for internet). The manual says to do online activation first, but that doesn’t work unless they already have your MAC addresses on file, which they don’t if you bought your own, unless you leased this and are doing a self install. I still tried to no avail on 3 ways, on the old modem, on my new modem, and with my cell service internet. So then you just call the Comcast number in the manual. I recommend having a nice Bluetooth speakerphone or something to make it more comfortable. The Comcast agents were super nice and patient. The first person most likely will have trouble seeing your modem and activating it, even after asking for MAC addresses, model number, and S/N. Just be patient, and when it doesn’t work they’ll escalate it to another technical specialist where it really gets done. With Comcast, the internet and phone people are actually separate, so first the internet activation and they eventually find your modem, and then they route you to voice activation and pass along the info so you don”t have to repeat.Additionally, because I didn’t setup a new WiFi router with the same SSID & password (already had my other routers setup), I had to run around the house and reconnect some devices (like all my smart WiFi outlets & bulbs) that were still on the old WiFi network and now stopped functioning until I reconnected them to one of my remaining WiFi routers. It is easiest to just have another replacement router set to use the same SSID & password and your existing devices will not know the difference.DRAWBACKS:(1) Emits a slightly audible high-pitched noise (and is located in my bedroom) like some electronics do, but not so high pitched as normal coil whine on some devices, and not as loud as some devices that I cannot have in the same room as me. I’m pretty sensitive to this, and my wife can even hear it on this one, but it honestly is quiet enough that I can live with it, just taking off 1 star for it because I still like it overall and tolerate it. I’m actually going to see about putting it in a cabinet, closet, or build wood box with some sound dampening insulation (but with good air flow).(2) LEDs are bright and blinking. Arris actually has updated firmware that (version 9.1.103AA65L and up) that offers “web manager access” rather than just a status page, and a new “CM Feature” tab that lets you toggle off the LEDs. *BUT* firmware upgrades are controlled by your cable provider through DOCSIS standard, so yours might not support that. Comcast upgraded my firmware and stopped at a prior version (9.1.103AA45E) on mine, so I cannot control it. So I resort to using blackout stickers, as I do for most devices around my bedroom. However, the LEDs are on a curved edge, and the surface material isn’t prone to strong adherence of tape, so I have some trouble getting the blackout stickers to stay because by aren’t meant to leave a gummy residue and peel back on their own. But it is solve-able.(3) Emits heat, but not as much as the bigger combined Arris cable modem + WiFi router.(4) Ethernet patch cable it comes with is Cat5e when Cat6 has been around a long time, and would be better for Gigabit speeds. But realistically Cat5e should be no noticeable difference for short distance and internet service speeds. I still used my existing Cat6 cable instead.